For contact information, general inquiries or urgent requests related to explosives, fireworks, ammunition or restricted components.
General inquiries
Phone: 1-855-912-0012 (general information line)
Email: erdmms@nrcan.gc.ca
Regular business hours are from Monday to Friday, 8:00 a.m. to 4:00 p.m. (ET).
For information on the status of your permit or licence request, log into your account in the electronic Licensing Management System.
Urgent requests
Phone: 613-947-9111 (Security Operations Control Centre)
Call this number during or outside of regular business hours for time-sensitive or emergency situations.
Get support for an urgent incident such as:
- a theft, an attempted theft or the loss of an explosive
- a fire, a spill or an accidental explosion
- an injury or a death
- any accidental property damage
Request a special permission to:
- tow a vehicle transporting explosives
- use a flatbed vehicle to transport explosives
- pump explosives while in transport
- transport damaged or deteriorated explosives
Call 911 if you are in immediate danger.