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Accessibility feedback process at Natural Resources Canada

Your feedback will help Natural Resources Canada (NRCan) identify and break down accessibility barriers. Provide feedback on NRCan’s Accessibility Plan, your experience of our accessibility, or any other matter related to accessibility. Find out how we'll use your feedback.

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How to provide feedback

Contact our team:

  • Email:
  • Online: Accessibility feedback form
  • Phone: 1-855-525-9293 (toll-free in Canada) or 343-292-6096
  • Mail:
    • Natural Resources Canada
      Human Resources Branch: Employment Equity, Diversity, Inclusion and Accessibility Team
      580 Booth Street
      Ottawa ON K1A 0E4
  • Designated person:
    • Shannon Mezzetta
      Manager, Employment Equity, Diversity, Inclusion and Accessibility team
      Human Resources Branch, Corporate Management Services Sector

    Submit anonymous feedback

    If you want to provide anonymous feedback:

    • do not state your name or provide any other identifying information (for example, your email address or phone number)
    • do not include your return address on the envelope if you send feedback by mail

    Feedback processes

    We will acknowledge receipt of all identified feedback. We aim to do so within our standards of three to five business days. We will send this acknowledgement by the same means used to send the feedback.

    Note that all feedback will be considered equally. Both anonymous and identified feedback will be included in progress reports and in regular updates for internal discussion. However, we will not respond directly to anonymous feedback.

    Online form or email feedback

    We will respond by email within 3-5 business days.

    Phone feedback

    We will respond by phone within 3-5 business days.

    Mail-in feedback

    We will respond by mail within 3-5 business days plus mailing time.

    What we do with your feedback

    We analyze feedback for trends and patterns. We don’t identify individuals in our reports.

    The only time your feedback will be connected to you is when you request a personal response from our Employment Equity, Diversity, Inclusion and Accessibility Team..

    We publish annual progress reports in the years between accessibility plans. In these progress reports, we report on the feedback we receive and how we are taking it into consideration.

    Request an alternate format

    You can request an alternate version of our feedback process, accessibility plans or progress reports by email at or telephone at 1-855-525-9293 (toll-free in Canada) or 343-292-6096.

    Formats available:

    • print
    • large print (larger and clearer font)
    • braille (a system of raised dots that people who are blind or who have low vision can read with their fingers)
    • audio (a recording of someone reading the text out loud)
    • electronic formats that are compatible with adaptive technology
    • bionic reading version

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