Contacting the NDT Certification Body
The NRCan NDTCB uses email as the main method of correspondence with its clients. The NRCan NDTCB is also sending out all examination results via email. If you are waiting to hear about the status of an application or your examination results, please check your email (including your junk/spam folder) prior to submitting your enquiry.
Clients are responsible to update the NDTCB when they change their contact information. If you have changed your email address, contact number and home address within the last few years, please ensure the NDTCB has your most up to-date information on file.
Contacting and communicating with the NDTCB:
The Natural Resources Canada (NRCan) National Non-Destructive Testing Certification Body (NDTCB) welcomes your inquiries. We are open Monday to Friday (excluding public holidays) from 8 a.m.to 12 p.m. and 1 p.m. to 4 p.m. ET.
We are maintaining communication services via email and telephone. We are not providing in-person client services at our local office at this time. We encourage clients to provide the NRCan NDTCB with your most up-to-date personal email address and telephone number to avoid interruptions in communication.
For all telephone inquiries, please call our main telephone line: 1-866-858-0473
For email inquiries, send your emails to our main inboxes listed below:
NRCan NDTCB main inbox: ndt-end@nrcan-rncan.gc.ca
NRCan renewal and recertification: ndtrecertification-endrecertification@nrcan-rncan.gc.ca
EDO written examination: cedo-oaea@nrcan-rncan.gc.ca
For all paper-based mails, please send to:
NRCan National Non-Destructive Testing Certification Body
CanmetMATERIALS, Natural Resources Canada
183 Longwood Road South
Hamilton, ON L8P 0A5
Tel. No: 1-866-858-0473 or 905-645-0653
Fax: 905-645-0836
If you reach our voice mail, please leave your full name, NDTCB registration number (if you have one), a call-back number, and details about your inquiry. We aim to return calls as quickly as possible, often the same business day.
For the applicable rules of operation, please contact your appropriate federal, provincial or territorial radiation protection authority.
Document Replacement and other Administrative Services
Existing Non-Destructive Testing (NDT), X-Ray Fluorescence (XRF) Analyzer Operator, and Exposure Device Operator (EDO) clients can update their name, demographic and contact information and request replacement documentation and/or additional administrative actions using the NRCan NDTCB Administrative Services Request Form (PDF, 1.50 Mb).
The fee for Replacement of Documentation is $105. The fee for Special Administrative Actions is $210.
Client Responsibilities
Certified personnel and applicants are expected to respond to NRCan NDTCB communication in a timely manner, and inform the NRCan NDTCB of any changes to their name and address/contact information.
Clients are responsible for the official documentation issued to them by the NRCan NDTCB. Fees will apply for the replacement of these documents.
Lost or stolen NRCan NDTCB photo identification (ID) cards must be reported to local law enforcement. The NRCan NDTCB requires a copy of the report, in addition to the “NRCan NDTCB Administrative Services Request Form” and applicable fees prior to issuing a replacement ID card.
The NRCan NDTCB has sole ownership of all paper declarations of achievement and photo identification (ID) cards as issued. This property is subject to update or recall at any time. Clients and certificate holders cannot possess duplicate photo ID cards and/or multiple photo ID cards for the same certification (i.e. NDT, XRF, EDO). Only the most recent ID card issued from the NRCan NDTCB is considered valid. It is the responsibility of the clients and certificate holders to ensure that all previously issued cards are destroyed or returned to the NRCan NDTCB.
Complaints, appeals and reporting NRCan NDTCB Code of Conduct Violations
If you have a disagreement or dispute about an assessment, determination or decision you received from the NDTCB, you may provide feedback to us or appeal for review at any time. We understand that in some cases, these disputes may be caused by miscommunication or lack of information and encourage you to contact us for more information.
If you have contacted the NDTCB and are still unsatisfied with the response, you may file a formal complaint or appeal by completing and submitting the Form for Complaints and Appeals. (PDF, 578.18 kb). We recommend that you also submit any relevant documents and materials with the completed form to the NDTCB. Verbal complaints or appeals are not accepted.
You may also report a perceived NRCan NDTCB Code of Conduct violation using the same form. Please include all pertinent information such as the name of the individual(s), times/dates of the violation, and any documentary evidence to support your claim.
We aim to acknowledge all written complaints, appeals or reports of code of conduct violations within 10 days of receipt and will review all relevant submitted material and decide upon the appropriate action. We will complete any required action in a timely manner.
Please note that submission provision, fact finding and any consequent decision taken by the NDTCB will not result in any discriminatory actions against the complainant/appellant, however, providing false or misleading information or misrepresentation may be perceived and addressed as a violation of the NRCan NDTCB Code of Conduct.
About Us: Technical Staff and Leadership
All lead examiners of the NRCan NDTCB are CAN/CGSB 48.9712 certified Level 3 for the respective methods that they support.
The Director of the NRCan NDTCB serves as the head of the NDTCB and its programs.
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