IPQL - Orders, shipping and payment
The Insect Production and Quarantine Laboratories (IPQL) produces laboratory-reared insects for use in forest pest management and related research. The IPQL is the only facility in North America that grows multiple forest insect species and the only facility in the world that mass-produces spruce budworm (Choristoneura fumiferana). These forest insects, prepared artificial diets and related supplies are available for purchase.
It is important to understand our general ordering information as well as information for orders within Canada, from the United States (U.S.) and from all other countries before submitting a request for insects.
General information
All orders must follow our ordering process.
- all orders are subject to our terms of payment
- payment must be made by credit card unless preauthorized
- insects are always shipped at the beginning of the week
- import permits, if required, must be in place before insects are shipped
Shipping information
- customers must provide their courier account information for shipping
- shipping is an additional fee, which varies according to location, order size and speed
- shipping packaging costs an additional $13
- the IPQL automatically uses the most expedient method for delivery; however, customers can request a slower method
- insect species that require an obligatory diapause stage are shipped during that phase of development
- insects will have completed diapause upon arrival
- insects that have not completed diapause can be requested
- insects must be stored accordingly upon arrival
- insects will be shipped in insulated containers with freezer packs to ensure that diapause is not interrupted
Canadian orders
Import permits are not required for orders shipped within Canada.
Once your order for insects, diets and/or related supplies is submitted, you will receive an e-mail acknowledging receipt of the order and confirming the requested shipping date(s).
On the day that your order is shipped, you will receive another e-mail notifying you of the shipment date. The tracking number and web address for the courier service that was used will also be included.
U.S. orders
All insect orders entering the U.S. require an import permit and applicable shipping sticker(s).
It is your responsibility to obtain these using the U.S. Department of Agriculture’s (USDA) import permit application form and instructions.
Once the required documentation is obtained, send a copy of the import permit and original shipping sticker(s) to the Insect Production and Quarantine Laboratories Supervisor. You can then place your order online.
Once your order, permit and sticker(s) are received, the IPQL will send an e-mail acknowledging receipt and confirming the requested shipping date(s).
On the day that your order is shipped, you will receive another e-mail notifying you of the shipment date. The tracking number and web address for the courier service used will also be included.
A copy of your import permit is placed inside the parcel with the appropriate USDA sticker on the outside. Your parcel is sent to the USDA inspection agency listed for inspection prior to delivery by the courier service.
International orders (other than to the U.S.)
Procedures for the importation of insects vary among countries.
Approved import documentation issued by the relevant government agency is required before insects can be shipped. Where there are no import restrictions, the IPQL requires confirmation from the pertinent government agency that a permit is not required.
Send required documentation to the Insect Production and Quarantine Laboratories Supervisor. You can then place your order online.
Once your order and import documentation are received, the IPQL will send an e-mail acknowledging receipt and confirming the requested shipping date(s).
On the day that your order is shipped, you will receive another e-mail notifying you of the shipment date. The tracking number and web address for the courier service used will also be included.
Terms of payment
- Payments are due within 30 days of invoicing
- Invoices are generated and mailed at the end of each month
- All payments are requested in Canadian funds
- Acceptable methods of payment include:
- cash
- personal cheques or money orders made payable to the Receiver General for Canada
- credit card (Visa, Mastercard or American Express)
- No discount is given for prompt payment
Interest charges
- Interest will accrue starting on the 31st day following the date of the invoice
- Interest shall be calculated and posted monthly to the customer’s account
- Interest will not be posted to a customer’s account that was paid before the month’s end
- Interest will not be accrued for that month if less than $25
Have questions?
The IPQL is part of the Great Lakes Forestry Centre and is located in Sault Ste. Marie, Ontario, Canada.
All orders must meet our terms of payment.
All documentation needed for orders to the United States and other countries must be sent to the IPQL’s Supervisor.
Mailing address:
Insect Production and Quarantine Laboratories Supervisor
Canadian Forest Service
Great Lakes Forestry Centre
1219 Queen St. East
Sault Ste. Marie, ON P6A 2E5
Canada
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