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Natural Resources Canada’s Service Standards for Transfer Payment Programs

A service standard is a public commitment to measure the level of performance that clients can expect under normal circumstances.

Natural Resources Canada is committed to adhering to the following service standards to increase transparency, to clarify expectations and to focus on service:

  • Acknowledging receipt of application and/or proposal;
  • Providing funding decision; and,
  • Issuing payment.

These service standards publicly state the level of performance that clients can reasonably expect to receive under normal circumstances. The achievement of these service standards is a shared responsibility and is dependent upon the submission of all required and complete documentation to Natural Resources Canada in a timely fashion.

The results can fluctuate from a program to another based on the nature of the program delivery established.

Acknowledging receipt of application and/or proposal

We will acknowledge receipt of an application and/or a proposal within five business days of the date received by the Department, 95% of the time.

Providing funding decision

We will issue an official written notification of the funding decision within an established timeframe specific to each program.

Standard applied as of the date of reception of the duly completed funding application deemed acceptable by NRCanIn the case of a call for proposals, the closing date of the call will be deemed the date of reception. Decision Service Standard Commitments will vary by program to reflect each program's unique assessment process. Timing may be dependent on an applicant's responsiveness to requests from the department. “For information during the due diligence and risk assessment review”. We target to meet the program’s funding decision standards 90% of the time.

Issuing payment

We will issue payments within 30 business days of either the successful fulfillment of requirements as outlined in the contribution agreement, or the date of issue of a grant awards letter. We aim to meet this standard 90% of the time.

NRCan Service Standards for 2022–23
Programs Acknowledgement of receipt for proposal Providing a funding decision Issuing payment
Transactions (Volume) Standard (Business Days) % Met Transactions (Volume) Business days % Met Transactions (Volume) Standard (Business Days) % Met
Lands and Minerals Sector
Grants in support of Geo–Mapping for Energy and Minerals 15 5 days 100% 15 60 days 100% 15 30 days 80%
Grants in support of the Targeted Geoscience Initiative 27 5 days 100% 27 60 days 100% 13 30 days 100%
Contributions in support of Earthquake Early Warning 3 5 days 100% 3 60 days 33% 6 30 days 50%
Energy Efficiency & Technology Sector (EETS)
Contributions in support of the ENERGY Innovation Program (EIP) 85 5 days 100% 80 105 days 100% 51 30 days 92%
Electric Vehicle Infrastructure Demonstrations 0 5 days 100% 0 105 days 0% 43 30 days 98%
Clean Growth in the Natural Resources Sectors Innovation Program 0 5 days 0% 0 105 days 0% 53 30 days 98%
Smart Grid Infrastructure Demonstrations Program 0 5 days 0% 0 105 days 0% 20 30 days 100%
Buildings Infrastructure Program 0 5 days 0% 0 105 days 0% 46 30 days 100%
Clean Energy for Rural and Remote Communities Program – Demonstration 0 5 days 0% 0 105 days 0% 33 30 days 97%
Emissions Reduction Fund Offshore Research, Development and Demonstration (RD&D) Program 0 5 days 0% 0 105 days 0% 6 30 days 100%
Program of Energy Research and Development  0 5 days 0% 0 105 days 0% 1 30 days 100%
Contributions in support of Oil Spill Recovery Technology under the program entitled Incentives to Develop Oil Spill Recovery Technologies 0 5 days 0% 0 105 days 0% 0 30 days 0%
Grants in support of Oil Spill Recovery Technology under the program entitled Incentives to Develop Oil Spill Recovery Technologies 87 5 days 100% 87 105 days 100% 10 30 days 100%
Contributions in support of the clean–up of the Gunnar and Uranium (Lorado) Mining Facilities 0 5 days 0% 0 105 days 0% 0 30 days 0%
Critical Mineral Research, Development and Demonstration Program – Contributions 14 5 days 100% 14 105 days 100% 2 30 days 40%
Contributions in support of the ENERGY Efficiency Program (includes Green Infrastructure:  Energy Efficiency Buildings) 36 5 days 100% 36 80 days 36% 60 30 days 98%
Contributions – Codes Acceleration Fund 1 5 days 100% 0 80 days 0% 0 30 days 0%
Grants in support of Home Retrofits 84,148 5 days 100% 42,746 80 days 99% 45,881 30 days 100%
Contributions in support of Home Retrofits 24 5 days 100% 18 80 days 88% 28 30 days 98%
Grants in support of Oil to Heat Pump Affordability Program 171 5 days 100% 9 80 days 100% 8 30 days 100%
Fuels Sector (FS)
Zero Emission Vehicles Infrastructure Program (ZEVIP) 453 5 days 100% 453 100 days 0% 138 30 days 64%
Zero Emission Vehicle Awareness Initiative (ZEVAI) 109 5 days 100% 69 100 days 0% 52 30 days 71%
Green Freight Program (GFAP) 45 5 days 100% 45 100 days 100% 0 30 days 0%
Clean Fuels Fund – Developing Enabling Codes and Standards 8 5 days 100% 8 120 days 100% 8 30 days 100%
Emissions Reduction Fund – Onshore Program 0 5 days 0% 16 150 days 100% 47 30 days 47%
Emissions Reduction Fund – Offshore 0 5 days 0% 0 100 days 0% 5 30 days 100%
Clean Fuels Fund 64 5 days 100% 160 120 days 0% 0 30 days 0%
Energy System Sector (ESS)
Smart Grid Deployment Program 0 5 days 0% 0 105 days 0% 17 30 days 94%
Contributions in support of Deployment and Capacity Building, Clean Energy for Rural and Remote Communities Program 3 5 days 100% 3 105 days 67% 83 30 days 96%
Grants in support of Capacity Building, Clean Energy for Rural and Remote Communities Program 12 5 days 100% 12 105 days 100% 11 30 days 100%
Emerging Renewable Power Program 0 5 days 0% 0 105 days 0% 25 30 days 100%
Grants in support of Indigenous Engagement, Smart Renewables and Electrification Pathways Program 7 5 days 100% 7 90 days 100% 6 30 days 100%
Contributions in support of Deployment and Capacity Building, Smart Renewables and Electrification Pathways Program 51 5 days 100% 51 105 days 100% 172 30 days 91%
Strategic Interties Predevelopment Program 2 5 days 100% 2 90 days 100% 8 30 days 88%
Cyber Security and Critical Energy Infrastructure 0 5 days 0% 0 120 days 0% 13 30 days 93%
Canadian Forest Service (CFS)
Contributions in support of Investments in the Forest Industry Transformation 12 5 days 100% 12 220 days 100% 94 30 days 83%
Contributions in support of the Forest Innovation Program 11 5 days 100% 11 40 days 100% 23 30 days 90%
Contribution program for Expanding Market Opportunities 28 5 days 100% 27 150 days 96% 41 30 days 64%
Contribution to the Indigenous Forestry Initiative: Indigenous Economic Development 0 5 days 0% 4 150 days 100% 47 30 days 83%
Contributions in support of the Forest Research Institute 2 5 days 100% 2 40 days 100% 5 30 days 80%
Green Construction through Wood (GCWood) Program 7 5 days 100% 7 220 days 100% 63 30 days 94%
Clean Energy in Rural and Remote Communities Bioheat Program component 7 5 days 100% 5 180 days 100% 12 30 days 83.33%
Spruce Budworm Early Intervention Strategy – Phase III 2 5 days 100% 2 40 days 100% 5 30 days 100%
Support for research on Woodland Caribou in support of the conservation of this species at risk 1 5 days 100% 1 15 days 100% 5 30 days 100%
Contributions in Support of Wildfire Resilience 8 5 days 100% 8 105 days 100% 4 30 days 100%
Grants for Growing Canada’s Forests - 2 Billion Trees 96 5 days 100% 95 135 days 99% 21 30 days 76%
Contributions for Growing Canada’s Forests - 2 Billion Trees 190 5 days 99% 150 135 days 93% 130 30 days 81%
Contributions in Support of Fighting and Managing Wildfires in a Changing Climate 17 5 days 100% 17 105 days 100% 4 30 days 100%
Nòkwewashk
Contributions in support of Accommodation Measures for the Trans Mountain Expansion Project 31 5 days 100% 31 60 days 100% 29 30 days 59%
Contributions in support of Indigenous Participation in Dialogues (Interim Principles) 1 5 days 100% 1 60 days 100% 1 30 days 100%
Contributions in support of Indigenous Advisory and Monitoring Committees for Energy Infrastructure Projects (Committees) - TMX 35 5 days 100% 35 60 days 100% 130 30 days 51%
Contributions in support of Indigenous Advisory and Monitoring Committees for Energy Infrastructure Projects (Committees) – L3 7 5 days 100% 7 60 days 100% 7 30 days 100%
Indigenous Natural Resource Partnerships 18 5 days 100% 18 60 days 100% 28 30 days 39%
Strategic Policy and Innovation Sector (Formerly SPRS)
GeoConnections Program 18 5 days 100% 18 40 days 0% 3 30 days 100%
Innovative Solutions Canada - Advance Cost and Waste Reduction of Tree Planting Challenge 32 5 days 100% 32 64 days 0% 2 30 days 100%
Innovative Solutions Canada - High-resolution Forest Mapping Challenge 61 5 days 100% 61 78 days 0% 2 30 days 100%
Office of the Chief Scientist
Youth Employment Strategy 17 5 days 100% 17 37 days 100% 25 30 days 92%

These service standards apply only to applications received by, and agreements directly managed by NRCan.

NRCan Service Standards for 2021-22
Programs Acknowledgement of receipt for proposal Providing a funding decision Issuing payment
Transactions (Volume) Standard (Business Days) % Met Transactions (Volume) Days Business days or Calendar days? % Met Transactions (Volume) Standard (Business Days) % Met
Lands and Minerals Sector
Contribution in support of Climate Change Adaptation 3 5 days 100% 3 80 days Business Days 100% 21 30 days 95%
Grants in support of Geo-Mapping for Energy and Minerals 31 5 days 100% 31 60 days Business Days 100% 12 30 days 83%
Grants in support of the Targeted Geoscience Initiative 54 5 days 100% 52 63 days Business Days 100% 11 30 days 100%
Contributions in support of Earthquake Early Warning 5 5 days 100% 5 105 days Calendar Days 100% 5 30 days 100%
Energy Efficiency & Technology Sector (EETS)
Contributions in support of the ENERGY Innovation Program (EIP) 22 5 days 100% 0 105 days Calendar Days N/A 89 30 days 99%
Electric Vehicle Infrastructure Demonstrations 0 5 days N/A 0 105 days Calendar Days N/A 44 30 days 97%
Clean Growth in the Natural Resources Sectors Innovation Program 0 5 days N/A 0 105 days Calendar Days N/A 116 30 days 99%
Smart Grid Infrastructure Demonstrations Program 0 5 days N/A 0 105 days Calendar Days N/A 32 30 days 100%
Buildings Infrastructure Program 0 5 days N/A 16 105 days Calendar Days N/A 25 30 days 100%
Clean Energy for Rural and Remote Communities Program - Demonstration 0 5 days N/A 0 105 days Calendar Days N/A 12 30 days 100%
Clean Technology Challenges - Impact Canada Initiative - Contributions 0 5 days 100% 1 105 days Calendar Days N/A 29 30 days 86%
Clean Technology Challenges - Impact Canada Initiative - Grants 30 5 days 100% 30 105 days Calendar Days 25% 30 30 days 100%
Emissions Reduction Fund Offshore Research, Development and Demonstration (RD&D) Program 0 5 days N/A 0 105 days Calendar Days N/A 4 30 days 100%
Program of Energy Research and Development 0 5 days N/A 0 105 days Calendar Days N/A 0 30 days N/A
Contributions in support of Oil Spill Recovery Technology under the program entitled Incentives to Develop Oil Spill Recovery Technologies 0 5 days N/A 0 105 days Calendar Days N/A 0 30 days N/A
Grants in support of Oil Spill Recovery Technology under the program entitled Incentives to Develop Oil Spill Recovery Technologies 0 5 days N/A 0 105 days Calendar Days N/A 0 30 days N/A
Contributions in support of the clean-up of the Gunnar and Uranium  (Lorado) Mining Facilities 0 5 days N/A 0 40 days Calendar Days N/A 0 30 days N/A
Contributions in support of Indigenous Participation in Policy Dialogues 0 5 days N/A 0 60 days Calendar Days N/A 8 30 days 88%
Contributions in support of the ENERGY Efficiency Program
(includes Buildings Infrastructure: Energy Efficiency Buildings)
17 5 days 100% 16 40 days Business Days 100% 56 30 days 93%
Energy Manager Program N/A 5 days N/A N/A 80 days Business Days N/A 14 30 days 93%
Grants in support of Home Retrofits 152,284 5 days 100% 2,468 80 days Business Days 90% 2,402 30 days 100%
Contributions in support of Home Retrofits 137 5 days 100% 20 80 days Business Days 100% 4 30 days 100%
Fuels Sector (FS)
Electric Vehicle & Alternative Fuel Infrastructure Deployment Initiative (EVAFIDI) N/A 5 days N/A N/A 100 days Calendar Days N/A 45 30 days 73%
Zero Emission Vehicles Infrastructure Program (ZEVIP) 376 5 days 100% 376 100 days Calendar Days 0% 210 30 days 68%
Zero Emission Vehicle Awareness Initiative (ZEVAI) 77 5 days 100% 77 100 days Calendar Days 100% 8 30 days 88%
Green Freight Program (GFAP) 0 5 days N/A 2 40 days Business Days 100% 17 30 days 82%
Clean Fuels Fund – Developing Enabling Codes and Standards 10 5 days 100% 10 30 days Calendar Days 100% 30 30 days 100%
Emissions Reduction Fund - Onshore Program 16 5 days 100% 26 100 days Calendar Days 100% 45 30 days 69%
Emissions Reduction Fund – Offshore 3 5 days 100% 3 100 days Calendar Days 0% 1 30 days 100%
Clean Fuels Fund 160 5 days 100% 160 120 days Calendar Days 0% N/A 30 days N/A
Energy System Sector (ESS)
Smart Grid Deployment Program 0 5 days N/A 0 105 days Calendar Days N/A 41 30 days 95%
Clean Energy in Rural and Remote Communities Deployment Program 8 5 days 100% 8 105 days Calendar Days 100% 61 30 days 90%
Emerging Renewable Power Program 0 5 days N/A 0 105 days Calendar Days N/A 42 30 days 95%
Grants in support of Engagement and Capacity Building, Smart Renewables and Electrification Pathways 3 5 days 100% 3 90 days Business Days 100% 2 30 days 100%
Contributions in support of Engagement and Capacity Building, Smart Renewables and Electrification Pathways 294 5 days 100% 294 105 days Business Days 100% 13 30 days 100%
Strategic Interties Predevelopment Program 2 5 days 100% 2 90 days Business Days 100% 3 30 days 100%
Port Hope Area Initiative 0 5 days N/A 0 40 days Business Days N/A 0 30 days N/A
Cyber Security and Critical Energy Infrastructure N/A 5 days N/A N/A 120 days N/A N/A 13 30 days 100%
Canadian Forest Service (CFS)
Contributions in support of Investments in the Forest Industry Transformation 52 5 days 100% 49 300 days Calendar Days 100% 57 30 days 91%
Contributions in support of the Forest Innovation Program 9 5 days 100% 9 31 days Business Days 67% 18 30 days 94%
Contribution program for Expanding Market Opportunities 31 5 days 100% 31 75 days Calendar Days 52% 62 30 days 85%
Contribution to the Indigenous Forestry Initiative: Indigenous Economic Development 136 5 days 95% 180 150 days Calendar Days 0% 33 30 days 91%
Contributions in support of the Forest Research Institute 2 5 days 100% 1 31 days Business Days 0% 2 30 days 50%
Green Construction through Wood (GCWood) Program 4 5 days 100% 4 300 days Calendar Days 100% 60 30 days 100%
Clean Energy in Rural and Remote Communities Bioheat Program component 0 5 days N/A 0 180 days Calendar days N/A 11 30 days 100%
Spruce Budworm Early Intervention Strategy – Phase II 12 5 days 100% 2 31 days Business days 100% 12 30 days 100%
Innovative Solutions Canada - Biofoams Challenge 0 5 days N/A 2 90 days Business days 100% 8 30 days 100%
Support for research on Woodland Caribou in support of the conservation of this species at risk 0 5 days N/A 2 15 days Business days 100% 8 30 days 100%
Contributions in Support of Wildfire Resilience 22 5 days 100% 22 150 days Calendar days 100% 18 30 days 100%
Contributions in support of Indigenous engagement on mapping community wildfire risk 0 5 days N/A 0 150 days Calendar days N/A 0 30 days N/A
Support for Mountain Pine Beetle Management in Alberta 0 5 days N/A 0 30 days Business days N/A 1 30 days 100%
Funding for COVID-19 Safety Measures in Forest Sector Operations 9 5 days 100% 9 60 days Calendar days 100% 9 30 days 67%
Grants for Growing Canada’s Forests - 2 Billion Trees 4 5 days 100% 4 180 days Calendar days 100% 4 30 days 75%
Contributions for Growing Canada’s Forests - 2 Billion Trees 130 5 days 100% 130 180 days Calendar days 100% 103 30 days 79%
Nòkwewashk
Contributions in support of Accommodation Measures for the Trans Mountain Expansion Project 88 5 days 96% 83 60 days Business days 96% 161 30 days 74%
Contributions in support of Indigenous Participation in Dialogues - Interim Principles 24 5 days 96% 24 60 days Business days 100% 59 30 days 88%
Contributions in support of Indigenous Advisory and Monitoring Committees for Energy Infrastructure Projects - Committees 108 5 days 97% 108 60 days Business days 100% 223 30 days 50%
Indigenous Natural Resource Partnerships 13 5 days 100% 13 60 Days Business days 100% 65 30 Days 63%
Strategic Policy and Innovation Sector (Formerly SPRS)
GeoConnections Program 14 5 days 100% 14 40 Days Business days 100% 5 30 Days 100%
Office of the Chief Scientist
Youth Employment Strategy (STIP & Green Jobs) 0 5 days N/A 0 60 days Business days N/A 40 30 Days 93%

These service standards apply only to applications received by, and agreements directly managed by NRCan.

NRCan Service Standards for Fiscal Year 2020-21
Programs Acknowledgement of receipt for proposal Providing a funding decision Issuing payment
Transactions (Volume) Standard (Days)Footnote 1 % Met Transactions (Volume) Standard
(Days)
% Met Transactions (Volume) Standard (Days)Footnote 2 % Met
Lands and Minerals Sector
Contribution in support of Climate Change Adaptation 4 5 days 100% 4 80 days 100% 59 30 days 75%
Grants in support of Geo-Mapping for Energy and Minerals 0 5 days N/A 0 60 days N/A 0 30 days N/A
Grants in support of the Targeted Geoscience Initiative 55 5 days 100% 0 60 days N/A 0 30 days N/A
Energy Technology Sector
Contributions in support of the ENERGY Innovation Program (EIP) 0 5 days N/A 0 105 days N/A 87 30 days 100%
Electric Vehicle Infrastructure Demonstrations 0 5 days N/A 0 105 days N/A 24 30 days 100%
Clean Growth in the Natural Resources Sectors Innovation Program 0 5 days N/A 0 105 days N/A 123 30 days 100%
Smart Grid Infrastructure Demonstrations Program 0 5 days N/A 0 105 days N/A 27 30 days 100%
Buildings Infrastructure Program 0 5 days N/A 0 105 days N/A 20 30 days 100%
Clean Energy for Rural and Remote Communities Program - Demonstration 0 5 days N/A 0 105 days N/A 17 30 days 100%
Clean Technology Challenges - Impact Canada Initiative 1 5 days 100% 1 105 days 100% 97 30 days 86%
Clean Technology Challenges - Impact Canada Initiative - Grants Portion 6 5 days 100% 6 105 days 100% 7 30 days 100%
Emissions Reduction Fund Offshore Research, Development and Demonstration (RD&D) Program 0 5 days N/A 0 105 days N/A 1 30 days 100%
Program of Energy Research and Development 0 5 days N/A 0 105 days N/A 1 30 days 0%
Low Carbon Energy Sector
Contributions in support of the clean-up of the Gunnar and Uranium  (Lorado) Mining Facilities 0 5 days N/A 0 40 days N/A 0 30 days N/A
Contributions in support of ecoEnergy for Renewable Power 0 5 days N/A 0 60 days N/A 146 30 days 98%
Contributions in support of Indigenous Participation in Policy Dialogues 0 5 days N/A 0 60 days N/A 6 30 days 83%
Contributions in support of the ENERGY Efficiency Program
(includes Buildings Infrastructure)
36 5 days 97% 44 40 days 41% 110 30 days 53%
Contributions in support of Transportation and Alternative Fuels (Terms and Conditions) 1 5 days 100% 1 40 days 100% 1 30 days 100%
Electric Vehicle & Alternative Fuel Infrastructure Deployment Initiative (EVAFIDI) 95 5 days 100% 95 100 days 100% 41 30 days 71%
Zero Emission Vehicles Infrastructure Program (ZEVIP) 259 5 days 100% 259 100 days 43% 43 30 days 77%
Zero Emission Vehicle Awareness Initiative (ZEVAI) 89 5 days 100% 89 100 days 100% 12 30 days 67%
Green Freight Program (GFAP) 29 5 days 100% 29 40 days 100% 30 30 days 93%
Smart Grid Deployment Program 0 5 days N/A 0 105 days N/A 36 30 days 81%
Clean Energy in Rural and Remote Communities Deployment Program component 5 5 days 100% 5 105 days 100% 55 30 days 93%
Emerging Renewable Power Program 2 5 days 100% 2 105 days 100% 31 30 days 97%
Port Hope Area Initiative 0 5 days N/A 0 40 days N/A 0 30 days N/A
Energy Manager Program 0 5 days N/A 0 40 days N/A 11 30 Days 36%
Cyber Security and Critical Energy Infrastructure 0 5 days N/A 0 120 days N/A 12 30 days 83%
Emissions Reduction Fund 22 5 days 100% 21 100 100% 0 30 days N/A
Canadian Forest Service
Contributions in support of Investments in the Forest Industry Transformation 104 5 days 100% 100 300 days 100% 9 30 days 100%
Contributions in support of the Forest Innovation Program 15 5 days 100% 15 31 days 100% 21 30 days 90%
Contribution program for Expanding Market Opportunities 31 5 days 100% 31 75 days 77% 43 30 days 65%
Contribution to the Indigenous Forestry Initiative: Indigenous Economic Development 116 5 days 97% 116 150 days 100% 40 30 days 90%
Renewal and Enhancement of Funding for the Forest Research Institute 15 5 days 100% 1 31 days 100% 4 30 days 100%
Green Construction through Wood (GCWood) Program 8 5 days 100% 8 300 days 100% 56 30 days 95%
Clean Energy in Rural and Remote Communities Bioheat Program component 10 5 days 100% 10 180 days 100% 23 30 days 100%
Spruce Budworm Early Intervention Strategy – Phase II 4 5 days 100% 4 31 days 100% 13 30 days 100%
Innovative Solutions Canada 0 5 days N/A 0 90 days N/A 9 30 days 100%
Support for research on Woodland Caribou in support of the conservation of this species at risk 0 5 days N/A 0 15 days N/A 5 30 days 100%
Contributions in Support of Wildfire Resilience 15 5 days 100% 18 150 days 100% 15 30 days 93%
Support for Mountain Pine Beetle Management in Alberta 1 5 days 100% 1 30 days 100% 0 30 days N/A
Funding for COVID-19 Safety Measures in Forest Sector Operations 9 5 days 100% 9 60 100% 0 30 days N/A
Major Project Management Office Sector
Contributions in support of Accommodation Measures for the Trans Mountain Expansion Project 114 5 days 96% 115 60 days 96% 93 30 days 94%
Contributions in support of Indigenous Participation in Dialogues - Interim Principles 48 5 days 96% 48 60 days 100% 73 30 days 96%
Contributions in support of Indigenous Advisory and Monitoring Committees for Energy Infrastructure Projects - Committees 70 5 days 100% 70 60 days 83% 135 30 days 55%
Indigenous Natural Resource Partnerships 31 5 days 100% 20 60 Days 100% 27 30 Days 100%
Strategic Policy and Innovation Sector
GeoConnections Program 17 5 days 100% 17 40 Days 100% 11 30 Days 81%
Office of the Chief Scientist
Youth Employment Strategy (STIP & Green Jobs) 14 5 days 100% 14 60 days 100% 12 30 Days 92%

These service standards apply only to applications received by, and agreements directly managed by NRCan.

NRCan Service Standards for Fiscal Year 2019-20
Programs Acknowledgement of receipt for proposal Providing a funding decision Issuing payment
Transactions (Volume) Standard (Days)Footnote 1 % Met Transactions (Volume) Standard (Days) % Met Transactions (Volume) Standard (Days)Footnote 2 % Met
Lands and Minerals Sector
Contribution in support of Climate Change Adaptation 0 5 days N/A 0 80 days N/A 129 30 days 71%
Grants in support of Geo-Mapping for Energy and Minerals 1 5 days 100% 1 25 days 100% 1 30 days 100%
Grants in support of the Targeted Geoscience Initiative 0 5 days N/A 0 60 days N/A 12 30 days 100%
Energy Technology Sector
Contributions in support of the ENERGY Innovation Program (EIP) 108 5 days 100% 108 105 days 100% 21 30 days 52%
Electric Vehicle Infrastructure Demonstrations 44 5 days 100% 44 105 days 100% 12 30 days 50%
Clean Growth in the Natural Resources Sectors Innovation Program 0 5 days N/A 0 105 days N/A 75 30 days 63%
Smart Grid Infrastructure Demonstrations Program 0 5 days N/A 0 105 days N/A 13 30 days 69%
Buildings Infrastructure Program 1 5 days 100% 1 105 days 100% 11 30 days 55%
Clean Energy for Rural and Remote Communities Program 0 5 days N/A 4 105 days 100% 21 30 days 86%
Clean Technology Challenges - Impact Canada Initiative 69 5 days 100% 117 105 days 100% 65 30 days 94%
Low Carbon Energy Sector
Contributions in support of the clean-up of the Gunnar and Uranium  (Lorado) Mining Facilities 0 5 days N/A 0 40 days N/A 0 30 days N/A
Contributions in support of ecoEnergy for Renewable Power 0 5 days N/A 0 60 days N/A 289 30 days 90%
Contributions in support of Indigenous Participation in Policy Dialogues 0 5 days N/A 1 60 days 100% 5 30 days 40%
Contributions in support of the ENERGY Efficiency Program 70 5 days 97% 58 40 days 83% 46 30 days 78%
Contributions in support of Transportation and Alternative Fuels 30 5 days 100% 30 40 days 47% 56 30 days 98%
Electric Vehicle & Alternative Fuel Infrastructure Deployment Initiative 196 5 days 100% 196 100 days 100% 66 30 days 92%
Smart Grid Deployment Program 0 5 days N/A 0 105 days N/A 42 30 days 57%
Clean Energy in Rural and Remote Communities Deployment Program component 6 5 days 100% 132 105 days 100% 56 30 days 84%
Emerging Renewable Power Program 5 5 days 100% 5 105 days 100% 31 30 days 84%
Port Hope Area Initiative 0 5 days N/A 0 40 days N/A 0 30 days N/A
Energy Manager Program 235 5 days 98% 235 - days -% 0 30 Days N/A
Cyber Security and Critical Energy Infrastructure 30 5 days 100% 30 120 days 100% 7 30 days 29%
Canadian Forest Service
Contributions in support of Investments in the Forest Industry Transformation 0 5 days N/A 0 300 days N/A 30 30 days 100%
Contributions in support of the Forest Innovation Program 39 5 days 100% 19 31 days 100% 21 30 days 95%
Contribution program for Expanding Market Opportunities 19 5 days 100% 19 75 days 89% 56 30 days 98%
Contribution to the Indigenous Forestry Initiative: Indigenous Economic Development 0 5 days N/A 0 150 days N/A 75 30 days 100%
Renewal and Enhancement of Funding for the Forest Research Institute 1 5 days 100% 1 31 days 100% 5 30 days 100%
Green Construction through Wood (GCWood) Program 17 5 days 100% 26 300 days 100% 46 30 days 100%
Clean Energy in Rural and Remote Communities Bioheat Program component 0 5 days N/A 0 180 days N/A 35 30 days 97%
Spruce Budworm Early Intervention Strategy – Phase II 9 5 days 100% 9 31 days 89% 17 30 days 94%
Innovative Solutions Canada N/A 5 days N/A N/A 90 days N/A 3 30 days 100%
Support for research on Woodland Caribou in support of the conservation of this species at risk 5 5 days 100% 5 15 days 100% 5 30 days 100%
Contributions in Support of Wildfire Resilience 14 5 days 100% 14 150 days 100% 14 30 days 100%
Major Project Management Office Sector
Contributions in support of Accommodation Measures for the Trans Mountain Expansion Project 63 5 days 92% 64 60 days 95% 43 30 days 86%
Contributions in support of Indigenous Participation in Dialogues (Interim Principles) 38 5 days 92% 38 60 days 45% 10 30 Days 60%
Contributions in support of Indigenous Advisory and Monitoring Committees for Energy Infrastructure Projects (Committees) 29 5 days 97% 21 60 days 95% 146 30 days 60%
Indigenous Natural Resource Partnerships 47 5 days 100% 43 60 Days 95% 23 30 Days 83%
Strategic Policy and Innovation Sector
GeoConnections Program 0 5 days N/A 0 40 days N/A 10 30 days 80%
Office of the Chief Scientist
Youth Employment Strategy (STIP & Green Jobs) 0 5 days N/A 0 60 days N/A 8 30 days 88%
NRCan Service Standards for Fiscal Year 2018-19
Programs Acknowledgement of receipt for proposal Providing a funding decision Issuing payment
Transactions (Volume) Standard (Days)Footnote 1 % Met Transactions (Volume) Standard (Days) % Met Transactions (Volume) Standard (Days)Footnote 2 % Met
Lands and Minerals Sector
Contribution in support of Climate Change Adaptation 21 5 days 76% 21 80 days 100% 46 30 days 78%
Grants in support of Geo-Mapping for Energy and Minerals 6 5 days 100% 6 25 days 100% 6 30 days 100%
Grants in support of the Targeted Geoscience Initiative 14 5 days 100% 14 60 days 100% 14 30 days 100%
Innovation and Energy Technology Sector
Contributions in support of the ENERGY Innovation Program (EIP) 4 5 days 100% 4 105 days 100% 26 30 days 66%
EIP - Electric Vehicle Infrastructure Demonstrations 6 5 days 100% 6 105 days 100% 5 30 days 100%
Oil Spill Response Science Program 0 5 days N/A 0 105 days N/A 14 30 days 66%
Clean Growth in the Natural Resources Sectors Innovation Program 10 5 days 100% 10 105 days 100% 0 30 days N/A
Smart Grid Infrastructure Demonstrations Program 11 5 days 100% 11 105 days 100% 0 30 days N/A
Buildings Infrastructure Program 6 5 days 100% 6 105 days 100% 0 30 days N/A
Pan North American Renewable Electricity Integration Studies 0 5 days N/A 0 105 days N/A 4 30 days 100%
Clean Energy for Rural and Remote Communities Program 5 5 days 100% 5 105 days 100% 0 30 days N/A
Clean Technology Challenges - Impact Canada Initiative 4 5 days 100% 4 105 days 100% 15 30 days 100%
Energy Sector
Contributions in support of the clean-up of the Gunnar and Uranium Mining Facilities 0 5 days N/A 0 40 days N/A 0 30 days N/A
Contributions in support of ecoEnergy for Renewable Power 0 5 days N/A 0 60 days N/A 312 30 days 93%
Contributions in support of Indigenous Participation in Policy Dialogues 5 5 days 100% 5 60 days 100% 5 30 days 40%
Contributions in support of the ENERGY Efficiency Program 52 5 days 94% 48 40 days 77% 22 30 days 81%
Contributions in support of Transportation and Alternative Fuels 39 5 days 100% 40 40 days 100% 11 30 days 100%
Electric Vehicle & Alternative Fuel Infrastructure Deployment Initiative 93 5 days 100% 93 100 days 100% 71 30 days 94%
EIP - Regional Electricity Cooperation and Strategic Infrastructure 0 5 days N/A 0 40 days N/A 0 30 days N/A
Smart Grid Deployment Program 0 5 days N/A 47 105 days 100% 4 30 days 100%
Clean Energy in Rural and Remote Communities Deployment Program component 62 5 days 100% 62 105 days 39% 2 30 days 100%
Emerging Renewable Power Program 39 5 days 100% 39 105 days 100% 6 30 days 100%
Port Hope Area Initiative 0 5 days N/A 0 40 days N/A 0 30 days N/A
Canadian Forest Service
Contributions in support of Investments in the Forest Industry Transformation 0 5 days N/A 0 300 days N/A 8 30 days 88%
Contributions in support of the Forest Innovation Program 53 5 days 100% 53 31 days 100% 57 30 days 95%
Contribution program for Expanding Market Opportunities 15 5 days 100% 15 75 days 53% 33 30 days 91%
Contribution to the Indigenous Forestry Initiative: Indigenous Economic Development 35 5 days 100% 35 150 days 100% 68 30 days 94%
Renewal and Enhancement of Funding for the Forest Research Institute 1 5 days 100% 1 31 days 100% 1 30 days 100%
Green Construction through Wood (GCWood) Program 45 5 days 100% 33 300 days 100% 10 30 days 100%
Clean Energy in Rural and Remote Communities Bioheat Program component 38 5 days 100% 38 180 days 100% 15 30 days 100%
Spruce Budworm Early Intervention Strategy – Phase II 3 5 days 100% 3 31 days 100% 3 30 days 100%
Innovative Solutions Canada - Improved Compostability of Bioplastics 13 5 days 100% 10 90 days 100% 2 30 days 100%
Support for research on Woodland Caribou in support of the conservation of this species at risk 6 5 days 100% 6 15 days 100% 6 30 days 100%
Major Project Management Office Sector
Contributions in support of Indigenous Consultations Participant Funding Program 78 5 days 99% 78 27 days 51% 29 30 days 100%
Indigenous Partnerships Office - West
Contributions in support of Indigenous Advisory and Monitoring Committees for Energy Infrastructure Projects (Committees) 33 5 days 97% 33 60 days 97% 123 30 days 93%
Strategic Policy and Results Sector
GeoConnections Program 9 5 days 100% 9 40 days 100% 3 30 days 100%
Office of the Chief Scientist
Youth Employment Strategy (STIP & Green Jobs) 10 5 days 100% 10 60 days 100% 4 30 days 100%
NRCan Service Standards for Fiscal Year 2017-18
Programs Acknowledgement Decision Issuing Payment
Transactions (Volume) Standard (Days)Footnote 1 % Met Transactions (Volume) Standard (Days) % Met Transactions (Volume) Standard (Days)Footnote 2 % Met
Lands and Minerals Sector
Contribution in support of Climate Change Adaptation 118 5 days 100% 118 80 days 100% 11 30 days 82%
Grants in support of Geo-Mapping for Energy and Minerals 23 5 days 100% 23 25 days 100% 20 30 days 87%
Grants in support of the Targeted Geoscience Initiative 0 5 days 100% 0 60 days 100% 0 30 days N/A
Innovation and Energy Technology Sector
Contributions in support of the ENERGY Innovation Program (EIP) 0 5 days N/A 0 105 days N/A 78 30 days 77%
EIP - Electric Vehicle Infrastructure Demonstrations 0 5 days N/A 0 105 days N/A 19 30 days 90%
EIP - Cleaner Oil & Gas Technology Demonstrations 0 5 days N/A 0 105 days N/A 23 30 days 96%
Oil Spill Response Science Program 0 5 days N/A 0 105 days N/A 13 30 days 77%
Clean Growth in the Natural Resources Sectors Innovation Program 0 5 days N/A 0 105 days N/A 0 30 days N/A
Smart Grid Infrastructure Demonstrations Program 86 5 days 100% 74 105 days 100% 0 30 days N/A
Buildings Infrastructure Program 0 5 days N/A 0 105 days N/A 0 30 days N/A
Pan North American Renewable Electricity Integration Studies 1 5 days 100% 1 105 days 100% 4 30 days 100%
Clean Energy for Rural and Remote Communities Program 0 5 days N/A 0 105 days N/A 0 30 days N/A
Clean Technology Challenges - Impact Canada Initiative 2 5 days 100% 2 105 days 100% 1 30 days 100%
Energy Sector
Contributions in support of the clean-up of the Gunnar and Uranium Mining Facilities 0 5 days N/A 0 40 days N/A 0 30 days N/A
Contributions in support of ecoEnergy for Renewable Power 0 5 days N/A 0 60 days N/A 400 30 days 100%
Contributions in support of Indigenous Participation in Policy Dialogues 0 5 days N/A 150 60 days 100% 0 30 days N/A
Contributions in support of the ENERGY Efficiency Program 28 5 days 100% 23 40 days 100% 44 30 days 86%
Contributions in support of Transportation and Alternative Fuels 6 5 days 100% 6 40 days 100% 8 30 days 100%
Electric Vehicle & Alternative Fuel Infrastructure Deployment Initiative 93 5 days 100% 93 100 days 100% 79 30 days 100%
EIP - Regional Electricity Cooperation and Strategic Infrastructure 2 5 days 100% 2 40 days 100% 8 30 days 100%
Smart Grid Deployment Program 89 5 days 100% 0 105 days N/A 0 30 days N/A
Clean Energy in Rural and Remote Communities Deployment Program component 0 5 days N/A 0 105 days N/A 0 30 days N/A
Emerging Renewable Power Program 37 5 days 100% 0 105 days N/A 0 30 days N/A
Port Hope Area Initiative 0 5 days N/A 0 40 days N/A 0 30 days N/A
Canadian Forest Service
Contributions in support of Investments in the Forest Industry Transformation 60 5 days 100% 0 300 days N/A 7 30 days 92%
Contributions in support of the Forest Innovation Program 31 5 days 100% 31 31 days 100% 40 30 days 93%
Contribution program for Expanding Market Opportunities 19 5 days 100% 19 75 days 100% 62 30 days 82%
Contribution to the Indigenous Forestry Initiative: Indigenous Economic Development 30 5 days 97% 30 150 days 97% 25 30 days 96%
Renewal and Enhancement of Funding for the Forest Research Institute 3 5 days 100% 3 31 days 100% 3 30 days 100%
Green Construction through Wood (GCWood) Program 14 5 days 100% 0 300 days N/A 0 30 days N/A
Clean Energy in Rural and Remote Communities Bioheat Program component 0 5 days N/A 0 180 days N/A 0 30 days N/A
Major Project Management Office Sector
Contributions in support of Indigenous Consultations Participant Funding Program 1 5 days 100% 1 27 days 100% 38 30 days 90%
Indigenous Partnerships Office - West
Contributions in support of Indigenous Advisory and Monitoring Committees for Energy Infrastructure Projects (Committees) 93 5 days 99% 93 60 days 100% 29 30 days 93%
Strategic Policy and Results Sector
GeoConnections Program 1 5 days 100% 1 40 days 100% 8 30 days 100%
Office of the Chief Scientist
Youth Employment Strategy 10 5 days 100% 10 30 days 100% 8 30 days 100%
NRCan Service Standards for Fiscal Year 2016-17
Programs Acknowledgement of receipt for proposal Providing a funding decision Issuing payment
Transactions (Volume) Standard
(Days)Footnote 1
% Met Transactions (Volume) Standard
(Days)
% Met Transactions (Volume) Standard
(Days)Footnote 2
% Met
Lands and Minerals Sector
Contribution under Climate Change Adaptation 9 5 days 100% 9 80 days 100% 10 30 days 60%
Grants in support of Geo-Mapping for Energy and Minerals 18 5 days 100% 18 25 days 100% 7 30 days 100%
Grants in support of the Targeted Geoscience Initiative 69 5 days 100% 69 60 days 100% 13 30 days 100%
Innovation and  Energy Technology Sector                  
Contributions in support of the ENERGY Innovation Program (EIP) 346 5 days 100% 346 105 days 83% 1 30 days 100%
EIP - Electric Vehicle Infrastructure Demonstrations 33 5 days 100% 33 105 days 100% 2 30 days 100%
EIP - Cleaner Oil & Gas Technology Demonstrations 50 5 days 100% 50 105 days 100% 5 30 days 100%
Oil Spill Response Science Program 13 5 days 100% 0 105 days N/A 2 30 days 100%
Energy Sector
Contributions in support of the clean-up of the Gunnar and Uranium Mining Facilities 0 5 days N/A 0 40 days N/A 0 30 days N/A
Contributions in support of ecoEnergy for Biofuels 0 5 days N/A 0 90 days N/A 50 30 days 100%
Contributions in support of ecoEnergy for Renewable Power 0 5 days N/A 0 60 days N/A 398 30 days 98%
Contributions in support of the ENERGY Efficiency Program 63 5 days 100% 63 40 days 90% 30 30 days 100%
Contributions in support of Transportation and Alternative Fuels 2 5 days 100% 0 40 days N/A 12 30 days 80%
Electric Vehicle & Alternative Fuel Infrastructure Deployment Initiative 58 5 days 100% 58 100 days 0% 15 30 days 100%
EIP - Regional Electricity Cooperation and Strategic Infrastructure 2 5 days 100% 2 40 days 100% 1 30 days 100%
Port Hope Area Initiative 0 5 days N/A 0 40 days N/A 0 30 days N/A
Wind Power Production Incentive Program 0 5 days N/A 0 60 days N/A 15 30 days 100%
Canadian Forest Service
Contributions in support of Investments in the Forest Industry Transformation 0 5 days N/A 5 300 days 100% 22 30 days 100%
Contributions in support of the Forest Innovation Program 42 5 days 100% 42 31 days 10% 34 30 days 97%
Contribution program for Expanding Market Opportunities 15 75 daysFootnote 3 100% 15 75 Days 100% 50 45 daysFootnote 3 98%
Contribution to the Indigenous Forestry Initiative: Indigenous Economic Development 26 5 days 96% 26 150 days 92% 45 30 days 73%
Forest Research Institutes Initiatives 1 5 days 100% 1 31 days 100% 4 30 days 100%
Strategic Policy and Results Sector
GeoConnections Program 6 5 days 100% 3 40 Days 100% 0 30 days N/A
Office of the Chief Scientist
Youth Employment Strategy 60 5 days 100% 60 30 days 100% 104 30 days 87%
Youth Employment Strategy Green Jobs 96 5 days 100% 96 30 days 100% 156 30 days 85%

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