Reporting on the User Fees Act
General and financial information by fee
| Fee name | Explosives licence and inspection fees |
| Fee type | Regulatory |
| Fee-setting authority | Explosives Act and Part 19 of the Explosives Regulations, 2013 |
| Year introduced | 1950 |
| Year last amended | 2009 |
| Performance standard | 95% of the time, initial factory applications will be completed within 60 days of receipt of completed documentation; renewals and all other licences, permits and authorizations will be processed within 30 days of a completed request. |
| Performance results | Licensing turnaround times have been acceptable to stakeholders. Results indicate the performance standards were met or exceeded 95% of the time. |
| Other information | N/A |
| Forecast revenue | Actual revenue | Full cost |
| 1,800,000 | $1,740,074 | $5,491,000 |
| Planning year | Forecast revenue | Estimated full cost |
| 2017-18 | 1,800,000 | 6,360,000 |
| 2018-19 | 1,800,000 | 7,255,000 |
| 2019-20 | 1,800,000 | 7,732,000 |
| Fee name | Fees for the Non-Destructive Testing Certification Body based on Canadian General Standards Board (CGSB) / International Standards Organization (ISO) standards |
| Fee type | Other Products and Services |
| Fee-setting authority | Resources and Technical Surveys Act, Recovery of Expenditures |
| Year introduced | 1960 |
| Year last amended | 2002 |
| Performance standard | Client services provided by the National Non-Destructive Certification Body (NDTCB):
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| Performance results | The progress of each client application is recorded and tracked throughout the process: date of receipt, date of review, date of written responses. To summarize performance results against the stated Service Standard, fully completed client applications without errors, or omissions, are normally being processed within the stated standards above 80% of the time. Of note, there has been a recent and significant increase in the number of new applicants for certification requests (almost doubling typical volume), which is being managed. |
| Other information | N/A |
| Forecast revenue | Actual revenue | Full cost |
| 2,100,000 | $1,915,803 | $2,193,389 |
| Planning year | Forecast revenue | Estimated full cost |
| 2017-18 | $2,514,549 | $2,934,451 |
| 2018-19 | $2,335,653 | $2,753,360 |
| 2019-20 | $2,403,615 | $2,792,813 |
| Fee name | Air Photo products fees |
| Fee type | Other Products and Services |
| Fee-setting authority | Resources and Technical Surveys Act, section 8(2) Recovery of Expenditures |
| Year introduced | 1994 |
| Year last amended | 2004 |
| Performance standard | Aerial Photography – Order processing time by the National Air Photo Library is ten working days, priority service is five working days; response time for information requests of ten working days 80% of the time; production error rate of 2% or less; hours of operation: 08:00 - 16:00 EST. |
| Performance results | The service standard of 10 working days was met 90% of the time (for regular orders) and 100% of the time for priority service orders. Performance issues are addressed through ISO Quality Objectives, which are updated each year to address issues that arise. Performance results are monitored continuously. Aggregate annual data are available on request. |
| Other information | It should be noted that the sale of air photo products is done through the Geomatics Canada Revolving Fund (GCRF). The GCRF is governed by Treasury Board’s Special Revenue Spending Authority. The objective of a Revolving Fund is to fully cost recover over the life cycle of its business operations (multiple years). The GCRF financial statements are audited (externally) annually. The GCRF has obtained a clean unqualified audit opinion (external auditors) since its inception. |
| Forecast revenue | Actual revenue | Full cost |
| 375,000 | 336,927 | 238,209 |
| Planning year | Forecast revenue | Estimated full cost |
| 2017-18 | 350,000 | 350,000 |
| 2018-19 | 350,000 | 350,000 |
| 2019-20 | 350,000 | 350,000 |
| Fee name | Map products fees |
| Fee type | Other Products and Services |
| Fee-setting authority | Resources and Technical Surveys Act, section 8(2) Recovery of Expenditures; Canada Land Surveys Act, section 4(2) Tariff of Fees |
| Year introduced | 1994 |
| Year last amended | 2004 |
| Performance standard | National Topographic System and Atlas of Canada maps – NRCan sells maps on a wholesale basis from the Canada Map Office (CMO) to a limited distribution network, and service standards reflect this. Response time for information requests is two working days. |
| Performance results | Order processing time: the CMO will strive to fill orders received from the Regional Distribution Centres (RDC) within five working days (excluding Saturdays, Sundays and statutory holidays in the province of Ontario), upon approved credit and provided that the account is in good standing. Hours of operation: 08:00 - 16:00 EST. |
| Other information | The service standard of five working days was met 95% of the time. Performance issues are addressed through Quality Objectives, which can help inform the standard operating procedures in place. |
| Forecast revenue | Actual revenue | Full cost |
| 40,000 | 40,806 | 33,940 |
| Planning year | Forecast revenue | Estimated full cost |
| 2017-18 | 40,000 | 40,000 |
| 2018-19 | 38,000 | 40,000 |
| 2019-20 | 36,000 | 40,000 |
| Fee name | Fees for processing requests filed under the Access to Information Act |
| Fee type | Other products and services |
| Fee-setting authority | Access to Information Act |
| Year introduced | 1988 |
| Year last amended | 1992 |
| Performance standard | A response is provided within 30 days following receipt of a request; the response time may be extended under section 9 of the Access to Information Act. |
| Performance results | Met prescribed legislative standards 91.5% of the time. |
| Other information | During fiscal year 2016-2017, $2,170.00 in application fees were collected from applicants. Fees waived during 2016–17 represented $995.00. |
| Forecast revenue | Actual revenue | Full cost |
| 2,000 | 1,585 | 1,564,328 |
| Planning year | Forecast revenue | Estimated full cost |
| 2017-18 | 2,000 | 1,285,000 |
| 2018-19 | 2,000 | 1,285,000 |
| 2019-20 | 2,000 | 1,285.000 |
Summary of financial Information for all user fees and regulatory charges
| Forecast revenue | Actual revenue | Full cost | |
|---|---|---|---|
| Regulatory subtotal | 1,800,000 | 1,740,074 | 5,491,000 |
| Other products and services subtotal | 2,517,000 | 2,295,121 | 4,029,866 |
| Total, all fee types | 4,317,000 | 4,035,195 | 9,520,866 |
| Planning year | Forecast revenue | Estimated full cost | |
|---|---|---|---|
| Regulatory subtotal | 2017-18 | 1,800,000 | 6,360,000 |
| 2018-19 | 1,800,000 | 7,255,000 | |
| 2019-20 | 1,800,000 | 7,732,000 | |
| Other products and services subtotal | 2017-18 | 2,906,549 | 4,609,451 |
| 2018-19 | 2,725,653 | 4,428,360 | |
| 2019-20 | 2,791,615 | 4,467,813 | |
| Total, all fee types | 2017-18 | 4,706,549 | 10,969,451 |
| 2018-19 | 4,525,653 | 11,683,360 | |
| 2019-20 | 4,591,615 | 12,199,813 |
Reporting on the Policy on Service Standards for External Fees
General Information by Fee
| Fee name | Explosives licence and inspection fees |
| Service standard | 95% of the time, initial factory applications will be completed within 60 days of receipt of completed documentation; renewals and all other licences, permits and authorizations will be processed within 30 days of a completed request. |
| Performance results | Licensing turnaround times have been acceptable to stakeholders. Results indicate the performance standards were met or exceeded 95% of the time. |
| Stakeholder consultation in 2016-17 or prior fiscal years | Stakeholder groups were consulted in Fiscal Year 2008-09 on the Explosives Act user fees as part of a formal consultation process as required by the User Fees Act, including for the service standard. Stakeholders were consulted in person and through a bulk mailing. |
| Other information | N/A |
| Fee name | Fees for the Non-Destructive Testing Certification Body based on Canadian General Standards Board (CGSB) / International Standards Organization (ISO) standards |
| Service standard | Client services provided by the National Non-Destructive Certification Body (NDTCB): Candidates’ application forms are processed within two weeks of receipt. This period is advertised on application forms 'Instructions for Candidates', available in hard copy or electronically from the NRCan Non-Destructive Testing (NDT) website. All candidates have this information before applying. (Note: Assessment of foreign applications or unusual training and experience situations may require more time.) Examination results are usually available three weeks from the date of receipt of the examination package. This period is clearly specified in the 'letter of approval' issued to the candidate to permit him/her to challenge an examination. |
| Performance results | The progress of each client application is recorded and tracked throughout the process: date of receipt, date of review, date of written responses. To summarize performance results against the stated Service Standard, fully completed client applications without errors or omissions are normally being processed within the stated standards above 80% of the time. Of note, there has been a recent and significant increase in the number of new applicants for certification requests (almost doubling typical volume), which is being managed. |
| Stakeholder consultation in 2016-17 or prior fiscal years | Stakeholder consultations on the service standard and user feedback were regularly obtained via various committee meetings with the industry and user groups, and at least three meetings are held annually (the Canadian General Standards Board 48/2 Committee, the CanmetMATERIALS NDT Advisory Committee, and the NDT Certification Body Scheme Committee). These consultations are held on various aspects of the certification services that the National Non-Destructive Certification Body provides, including fees and service standards. The last meetings were held on Sept 27-28, 2016 in Hamilton, ON, and the meetings involved paying and non-paying stakeholders in an in-person roundtable and advisory setting. There is general agreement from the consultations that the established service standards are reasonable, and that the NDTCB is achieving them consistently. The current fees have not been updated in recent years and the NDTCB has been working on updating the fee schedule to better reflect existing costs and fund needed program investments and improvements. National consultations with external users and stakeholders were held from 2016 May to December, with discussions provided on the framework, rationale, costing/pricing, and market analysis related to current and proposed fees schedule. The NDTCB then submitted the recommendation for updating the fees schedule, along with supporting information on the business plans and projections. Approval was obtained for implementation this 2017-18 fiscal year. |
| Other information | N/A |
| Fee name | Air Photo products fees |
| Service standard | Aerial Photography – Order processing time by the National Air Photo Library (NAPL) is 10 working days, and priority service is 5 working days; response time standard for information requests of 10 working days 80% of the time; production error rate of 2% or less; hours of operation: 08:00 - 16:00 EST. |
| Performance results | The service standard of 10 working days was met 90% of the time (for regular orders) and 100% of the time for priority service orders. Performance issues are addressed through ISO Quality Objectives, which are updated each year to address issues that arise. Performance results are monitored continuously. Aggregate annual data are available on request. |
| Stakeholder consultation in 2016-17 or prior fiscal years | The most recent consultation done with stakeholders was in March 2014. Stakeholders and clients were consulted to test the usability of proposed changes to the Web online application before finalization. This online application is used by stakeholders and clients for discovering, searching and ordering NAPL products. |
| Other information | NAPL staff and the NAPL manager are dealing directly with clients in the daily standard operating procedures and informal client consultation is part of the process. The ongoing client feedback received is used to ensure continuous service improvement. There is a regular management review of performance results and issues. |
| Fee name | Map products fees |
| Service standard | National Topographic System and Atlas of Canada maps – NRCan sells maps on a wholesale basis from the Canada Map Office (CMO) to a limited distribution network, and service standards reflect this. |
| Performance results | Response time for information requests is two working days. Order processing time: The CMO will strive to fill orders received from the Regional Distribution Centres (RDC) within five working days, upon approved credit and provided that the account is in good standing. Hours of operation: 08:00 - 16:00 EST. |
| Stakeholder consultation in 2016-17 or prior fiscal years | The service standard of five working days was met 95% of the time. Service standards are included in the annual management review of Quality Objectives under ISO type quality objectives and are updated each year to address issues as they arise. |
| Other information | It should be noted that the sale of air photo products is done through the Geomatics Canada Revolving Fund (GCRF). The GCRF is governed by Treasury Board’s Special Revenue Spending Authority. The objective of a Revolving Fund is to fully cost recover over the life cycle of its business operations (multiple years). The GCRF financial statements are audited (externally) annually. The GCRF has obtained a clean unqualified audit opinion (external auditors) since its inception. The ongoing client feedback received is used to ensure constant service improvement. There is a regular management review of performance results and issues. As part of the quality system, feedback on product/service improvement is sought from RDC’s and implemented when it is deemed necessary from a mandate, service delivery and Value For Money perspective. Service standards are reviewed continuously and included as part of the NRCan’s Discrepancy Management Reports. |
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