User Fees and Regulatory Charges/External Fees
User Fees and Regulatory Charges
User Fee: Explosives license and inspection fees
Fee Type: Regulatory
Fee-setting Authority: Explosives Act, Section 5 and In addition to PART III.1 (Section 31) of the Explosives Regulations
Date Last Modified: 2009
Performance Standards: 95% of the time, initial factory applications will be completed within 60 days of receipt of completed documentation; renewals and all other authorizations will be processed within 30 days of a complete request.
Performance Results: Licensing turnaround times have been acceptable to stakeholders. Results indicate the performance standards were met or exceeded 95% of the time.
| 2011-12 ($ thousands) | Planning Years ($ thousands) | ||||
|---|---|---|---|---|---|
| Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
| 1,889 | 1,755 | 4,900 | 2012-13 | 1,800 | 5,037 |
| 2013-14 | 1,800 | 5,178 | |||
| 2014-15 | 1,800 | 5,282 | |||
User Fee: Map products
Fee Type: Other Products and Services
Fee-setting Authority: Resources and Technical Surveys Act,section 8(2) Recovery of Expenditures; Canada Land Surveys Act, section 4(2) Tariff of Fees
Date Last Modified: 2004
Performance Standards: National Topographic System and Atlas of Canada maps - NRCan sells maps on a wholesale basis from the Canada Map Office to a limited distribution network, and service standards reflect this.
Response time for information requests is two working days. Order processing time: the CMO will strive to fill orders received from the Regional Distribution Centres (RDC) within five (5) working days (excluding Saturdays, Sundays and statutory holidays in the Province of Ontario), upon approved credit and provided that the account is in good standing. Hours of operation, 08:30 - 16:30 EST.
Performance Results: The service standard of five working days is met 95% of the time. The Centre for Topographic Information of the Mapping Services Branch is certified ISO 9001:2000, hence it undergoes regular management review of quality objectives, discrepancy reporting processes, and client consultation. Performance issues are addressed through ISO Quality Objectives which are updated each year to address issues that may arise.
Aggregate annual data is available on request.
| 2011-12 ($ thousands) | Planning Years ($ thousands) | ||||
|---|---|---|---|---|---|
| Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
| 100 | 199.7 | 199.7 | 2012-13 | 80 | 80 |
| 2013-14 | 75 | 75 | |||
| 2014-15 | 70 | 70 | |||
User Fee: ISO non-destructive testing
Fee Type: Other Products and Services
Fee-setting Authority: Resources and Technical Surveys Act, Recovery of expenditures
(2) For the purposes of subsection (1), the Minister may
- (b) make recoverable expenditures on behalf of any other department, branch or agency of the Government of Canada or a province or any university, organization or person in respect of its share of the cost of any logistics support or related assistance.
Article 7(2)b:
(b) enter into agreements with any person or body, including the government of any province or any department, branch or agency of such a government, respecting the carrying out of those plans;
Date Last Modified: 2002
Performance Standards: Two weeks for processing of a candidate's application form. This period is advertised on application forms 'Instructions for Candidates', available in hard copy or electronically from the Non-Destructive Testing (NDT) Web site. All candidates have this information before applying. *Note: Assessment of foreign applications or unusual training/experience situations may require more time.
Examination results are usually available three weeks from the receiving date of the examination package. This period is clearly specified in the 'letter of approval' issued to the candidate to permit him/her to challenge an examination.
Performance Results: The progress of each client application is recorded and tracked throughout the process - date of receipt, date of review, date of written responses. While performance has not been formally aggregated to summarize performance against service standards, the absence of major or continual stakeholder complaints indicates satisfaction that the published delivery standards are consistently being met.
| 2011-12 ($ thousands) | Planning Years ($ thousands) | ||||
|---|---|---|---|---|---|
| Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
| 1,150 | 1,376 | 1,376 | 2012-13 | 1,200 | 1,200 |
| 2013-14 | 1,250 | 1,250 | |||
| 2014-15 | 1,300 | 1,300 | |||
User Fee: Air Photo Products
Fee Type: Other Products and Services
Fee-setting Authority: Resources and Technical Surveys Act, section 8(2) Recovery of Expenditures
Date Last Modified: 2004
Performance Standards: Aerial Photography - Order processing time by the National Air Photo Library is ten working days, priority service five working days; response time for information requests of ten working days 80% of the time; production error rate of 2% or less; hours of operation, 08:30 - 16:30 ES
Performance Results: The service standard is met 80% of the time. Performance issues are addressed through ISO Quality Objectives which are updated each year to address issues that arise. Performance results are monitored continuously. Aggregate annual data is available on request.
| 2011-12 ($ thousands) | Planning Years ($ thousands) | ||||
|---|---|---|---|---|---|
| Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
| 500 | 423 | 423 | 2012-13 | 400 | 400 |
| 2013-14 | 400 | 400 | |||
| 2014-15 | 400 | 400 | |||
User Fee: Fees charged for the processing of access requests filed under the Access to Information Act
Fee Type: Regulatory
Fee-setting Authority: Access to Information Act, section 11 (1) Subject to this section, a person who makes a request for access to a record under this Act may be required to pay
- (a) at the time the request is made, such application fee, not exceeding twenty-five dollars, as may be prescribed by regulation;
- (b) before any copies are made, such fee as may be prescribed by regulation reflecting the cost of reproduction calculated in the manner prescribed by regulation; and
(c) before the record is converted into an alternative format or any copies are made in that format, such fee as may be prescribed by regulation reflecting the cost of the medium in which the alternative format is produced.
Date Last Modified: 1992
Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA, notice of extension to be sent within 30 days after receipt of request.
The Access to Information Act provides further details: http://laws-lois.justice.gc.ca/eng/acts/A-1/.
Performance Results: Met prescribed standards 97.5% of the time.
| 2011-12 ($ thousands) | Planning Years ($ thousands) | ||||
|---|---|---|---|---|---|
| Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
| 4 | 3 | 1,181 | 2012-13 | 4 | 1,500 |
| 2013-14 | 4 | 1,600 | |||
| 2014-15 | 5 | 1,700 | |||
User Fee: Other Products of Earth Sciences Sector
Fee Type: Other Products and Services
Fee-setting Authority: Resources and Technical Surveys Act, section 8(2) Recovery of Expenditures
Date Last Modified: 2004
Performance Standards: For aeromagnetic, radiometric and gravity data, the Geoscience Data Centre (GDC) of Earth Sciences Sector ESS provides a maximum 10 day turn-around on external requests for data (average turnaround for a standard request is one day). We also provide on-line access through the Geoscience Data Repository for Geophysical and Geochemical Data (GDRGG). For more information on service standards see the Web site.
Performance Results: Performance is aggregated against standards annually. 100% of requests are in compliance with standards.
The number of inquires has dropped significantly since data has been made available free of charge through the GDRGG. Typically there are 10 to 20 requests for information made to the GDC annually and 10,000 to 15,000 downloads from the online service annually. The GDRGG is available 24/7, 365 days per year.
| 2011-12 ($ thousands) | Planning Years ($ thousands) | ||||
|---|---|---|---|---|---|
| Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
| 80 | 11 | 11 | 2012-13 | 14 | 14 |
| 2013-14 | 14 | 14 | |||
| 2014-15 | 14 | 14 | |||
User Fees Totals
| 2011-12 ($ thousands) | Planning Years ($ thousands) | |||||
|---|---|---|---|---|---|---|
| Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost | |
| Subtotal Regulatory | 1,893 | 1,758 | 6,081 | 2012-13 | 1,804 | 6,537 |
| 2013-14 | 1,804 | 6,778 | ||||
| 2014-15 | 1,805 | 6,982 | ||||
| Subtotal Other Products and Services | 2,530 | 2,010 | 2,010 | 2012-13 | 1,694 | 1,694 |
| 2013-14 | 1,739 | 1,739 | ||||
| 2014-15 | 1,784 | 1,784 | ||||
| Total | 4,423 | 3,768 | 8,091 | 2012-13 | 3,498 | 8,231 |
| 2013-14 | 3,543 | 8,517 | ||||
| 2014-15 | 3,589 | 8,766 | ||||
External Fees
| External Fee | Service Standard | Performance Results | Stakeholder Consultation |
|---|---|---|---|
| Explosives licence and inspection fees |
95% of the time, initial factory applications will be completed within 60 days of receipt of completed documentation; renewals and all other authorizations will be processed within 30 days of a complete request. |
Licensing turnaround times have been acceptable to stakeholders. Results indicate the performance standards were met or exceeded 95% of the time. |
Stakeholder groups are in agreement with licensing and authorization service standards. No formal complaints to this proposal have been received. |
| Map products |
National Topographic System and Atlas of Canada maps - NRCan sells maps on a wholesale basis from the Canada Map Office (CMO) to a limited distribution network, and service standards reflect this. Response time for information requests is two working days. Order processing time: The CMO will strive to fill orders received from the Regional Distributions Centres (RDC) within five (5) working days (excluding Saturdays, Sundays and statutory holidays in the Province of Ontario), upon approved credit and provided account is in good standing. Hours of operation, 08:30 - 16:30 EST. |
Service standard of five working days is met 95% of the time. Service standards are included in the annual management review of Quality Objectives under ISO 9001:2000. ISO Quality Objectives are updated each year to address issues as they arise. |
Regular discussions and meetings are held with stakeholders. Service standards are reviewed continuously and included as part of the Discrepancy Management Reports (DMRs). Ongoing client and service feedback are used to ensure constant improvement as part of ISO 9001 quality system. |
| ISO non-destructive testing |
Two weeks for processing of a candidate's application form. This period is advertised on application forms 'Instructions for Candidates', available in hard copy or electronically from the Non-Destructive Testing (NDT) Web site. All candidates have this information before applying. *Note: Assessment of foreign applications or unusual training/experience situations may require more time. Examination results are usually available three weeks from the receiving date of the examination package. This period is clearly specified in the 'letter of approval' issued to the candidate to permit him/her to challenge an examination. |
The progress of each client application is recorded and tracked throughout the process - date of receipt, date of review, date of written responses. While performance has not been formally aggregated to summarize performance against service standards, the absence of major or continual stakeholder complaints indicates satisfaction that the published delivery standards are consistently being met. |
Fee adjustments are presented and negotiated with the 12 member advisory body of stakeholders. Previously the agreed price structure associated with fees for required services and reports is put into effect and not changed for 3 years. The stakeholders like the stability in knowing what they will be paying for the next 3 years. The revised plan is to move to annual fee adjustments based on actual costs. From January through June 2006, extensive consultations on exam fees were held with 8 exam centres, the advisory board, and the union representing 2,000 clients. The objective of these consultations was to isolate cost drivers in order to derive a formula driven fee structure. This previously outlined objective is not yet completed and is pending. Of note, the NDT Certifying Agency, along with the Materials Technology Laboratory (CANMET/MMS/MTL), has been relocated from Ottawa to Hamilton in late 2010. The Agency is working very diligently to establish stable resources and capabilities to properly execute on a smooth and seamless transition, while focusing on improving the overall level of customer service and effective cost management. The Agency had hosted two meetings (Canadian General Standards Board (CGSB) Committee Meeting & MTL NDT Advisory Board Meeting) with external stakeholders, where consultations were discussed on various aspects of the certification services that the Agency provides. |
| Air Photo products |
Aerial Photography - Order processing time by the National Air Photo Library is ten working days, priority service five working days; response time for information requests of ten working days 80% of the time; production error rate of 2% or less; hours of operation, 08:30 - 16:30 EST. |
Service standard of ten working days is met 80% of the time. Service standards are included in annual management review of Quality Objectives under ISO 9001:2000. ISO Quality Objectives are updated each year to address issues as they arise. |
Major survey completed in 2004. Initiated a needs requirement analysis based on sales statistics to determine future directions for improvement. Service standards are reviewed continuously and included as part of the Discrepancy Management Reports (DMRs). Ongoing client and service feedback are used to ensure constant improvement as part of ISO 9001 quality system. |
| Other products of Earth Science Sector |
For aeromagnetic radiometric and gravity data, the Geoscience Data Centre (GDC) of Earth Science Sector (ESS) provides maximum 10 day turn-around on external requests for data (average turnaround for a standard request is one day). We also provide on-line access through the Geoscience Data Repository for Geophysical and Geochemical Data (GDRGG). For more info on service standards see the Web site. |
Performance is aggregated against standards annually. 100% of requests were in compliance with standards. The number of inquires to the Geophysical Data Centre has dropped significantly since data have been made available free of charge through the GDRGG. Typically, there are 10 to 20 requests for information made to the GDC annually and 10,000 to 15,000 down loads from the online service annually. The GDRGG is available 24/7, 365 days a year. |
Client consultation is performed on an ongoing basis. All web-based clients are provided with a client satisfaction questionnaire including a request for suggestions for improvement. Advent of the GDRGG (web-based access) has significantly reduced requests via the GDC. |
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