Information Technology (IT)

The planning, development, installation and maintenance of information technology processing systems to manage, administer or support federal government programs and activities.

Education

Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Salary Range

$53,611 - $134, 571

Types of positions may include:

• Computer Network Technicians
• User Support Technicians
• Information Systems Testing Technicians
• Database Analysts and Data Administrators
• Computer Programmers and Interactive Media Developers
• Web designers and developers
• Computer and Information Systems Managers

Duties may include:

• Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks, computer workstations, connections to the Internet and peripheral equipment;
• Evaluate and install computer hardware, networking software, operating system software and software applications;
• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced;
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts;
• Execute, analyze and document results of software application tests and information and telecommunication systems tests, participate in the redesign of applications and other software;
• Design, construct, modify, integrate, implement and test data models and database management systems;
• Develop policies and procedures for network and/or Internet database access and usage and for the backup and recovery of data;
• Develop Web site architecture and determine hardware and software requirements;
• Source, select and organize information for inclusion and design the appearance, layout and flow of the Web site;
• Create and optimize content for the Web site using a variety of graphics, database, animation and other software.