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Information Technology (IT)

The planning, development, installation and maintenance of information technology processing systems to manage, administer or support federal government programs and activities.


Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Salary Range

$53,611 - $134, 571

Types of positions may include:

  • Computer Network Technicians
  • User Support Technicians
  • Information Systems Testing Technicians
  • Database Analysts and Data Administrators
  • Computer Programmers and Interactive Media Developers
  • Web designers and developers
  • Computer and Information Systems Managers

Duties may include:

  • Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks, computer workstations, connections to the Internet and peripheral equipment;
  • Evaluate and install computer hardware, networking software, operating system software and software applications;
  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced;
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts;
  • Execute, analyze and document results of software application tests and information and telecommunication systems tests, participate in the redesign of applications and other software;
  • Design, construct, modify, integrate, implement and test data models and database management systems;
  • Develop policies and procedures for network and/or Internet database access and usage and for the backup and recovery of data;
  • Develop Web site architecture and determine hardware and software requirements;
  • Source, select and organize information for inclusion and design the appearance, layout and flow of the Web site;
  • Create and optimize content for the Web site using a variety of graphics, database, animation and other software.
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